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IRATE business owner LEE CHET HAI says he is disappointed with the way his insurance company is handling his claim and fears he may be short-changed.

He explains that during a flood last year, goods stored in his warehouse were damaged.

Following the flood, he claims his insurance agent brought an adjuster recommended by his insurance company.

After viewing and calculating the damage, LEE says the adjuster advised him to dispose the perishable goods.

A. FERNANDEZ claims he missed his flight to Miri as the airlines failed to make a boarding call, and adds he was forced to then bear the cost of a second ticket.

FERNANDEZ narrates that he was seated near the gate awaiting announcements to board his flight, scheduled to take off at 12.10pm, but none was made.

“I heard all other flight announcements except for the flight to Miri,” he alleges.

At about 12pm, feeling something was amiss, FERNANADEZ says he made his way to the counter and was told the flight to Miri had already taken off.

CHE MUJI CHE NOH is upset with the registered post service offered by a courier company.

“I entered to a contract for service with the company to courier my parcel from Seremban 2 to Seri Kembangan on April 21, but even by April 26 the parcel had not reached its destination,” claims CHE MUJI.

R. ASHVINDEVI from Shah Alam fears she has been conned by a travel card company. She says she believes it is a subsidiary of a larger group of companies with big names.

The insurance claims executive says she paid almost RM600 for membership to a privileged holiday club and travel tour card service in March last year to which, she says, she was entitled to a four-day, three-night complimentary hotel stay in the region of Malaysia, Indonesia and Thailand for two people.

M.Y. CHEONG is upset as she claims her printer seems unable to print documents properly after a visit to a toner refill centre.

The 26-year-old says she visited the centre on April 29 to have her ink cartridges filled.

There, she claims the salesperson said, they did not have the printer model to test-run her newly-filled cartridges but assured her she could bring them back within three months if there were problems.

Two weeks later, she tried to print a document in black ink but found that her printer was unable to print the document.

J.A. MUGGELAN claims he has had numerous problems and incurred a loss while trying to get his satellite television decoder fixed.

He explains that his decoder stopped functioning on May 3, and he called the customer service number on the same day at around 4.30pm and lodged a complaint.

But after conducting several tests under the guidance of the satellite television company’s customer service, he was told the decoder was broken.

SURESH RAO, 32, is frustrated that despite numerous attempts at calling, he still can’t get through to the Inland Revenue Board (IRB).

All the IT engineer from Subang Jaya wants is to enquire about the status of his tax refund.

“I have been calling their toll-free number for some time now but no one is picking up the phone,” he says. “I can hear the voice machine but just as it is about to transfer to the officer-incharge, the line disconnects itself.”

ISMAIL SEYDALAVI claims he was promised RM10 rebate for five months after buying a broadband modem at RM100 from a dealer in Jalan Loke Yew two months ago.

However, after almost two months of using the service, the assistant security officer says he has yet to receive the rebate.

“On the March 10, I bought the modem from a dealer and was promised a rebate of RM10 for five months. Until now, I have received nothing,” he says.

RETIREE S. MANOHARI MURUGESU, 58, complains that her phone line has been cut due to unpaid bills for July 2011 as well as March 2012.

The Brickfields resident says she keeps calling her telephone service provider to ask for their assistance but they have yet to respond.

“I have no problem with paying the RM5 in order for them to send the bills to me, but how can I pay if they don’t send the bill?” she asks.

She says she needs the phone to keep in touch with her relatives or else she says they will begin to worry about her.

MOGGIE R. MANIKAM says she had an unsatisfactory customer service experience with an employee from a pharmaceutical outlet in Subang Jaya while attempting to redeem a bag.

She alleges that the employee initially questioned her decision to redeem the bag and was later rude to her when she had to reschedule her time to pick it up.