Hotline

MARIA MARTIN is becoming increasingly frustrated as her Kota Kemuning home is constantly receiving mail from a bank, address to the home’s previous occupants.

“Last July, I asked the bank to redirect the mail to the former tenant’s new address, yet the letters are still being sent to me,” claims the 52-year-old manager.

MARIA says her concern over the affair grew and recently, a debt collector’s letter was sent to her house.

She explains, “I am afraid the mix-up in addresses will tarnish my credit ratings.”

KOH MUN CHEONG is upset that after getting his satellite TV dish installed, he found a leak in his roof.

He soon discovered that the problem was caused through an act of negligence by the satellite dish contractor who was now not responding to his request to fix the problem.

“The contractor came on May 3 to fix the satellite dish, but I only discovered the roof of my master bedroom leaking when it rained heavily on May 6.

SUMITRA D. RAMAN claims she has been experiencing poor product quality and after sales service from a telco ever since she bought a handphone last year.

“I purchased my handset on Nov 15 last year from an authorised retail outlet at Sunway Pyramid. After a week, I encountered screen display problems,” she says.

SUMITRA then sent her phone for repair at the telco’s repair centre at Amcorp Trade Center on Nov 23. She says the technicians diagnosed the problem to be stemming from a malfunctioning display board and replaced the part.

ALL KHARIN LEE wants is to be able to watch television without being constantly interrupted by what she says are highly annoying interactive pop-ups advertisements.

She claims the pop-ups appear during programmes broadcast by her satellite television network.

“The pop-ups, which invite viewers to play games, come on even when my daughter watches the Cartoon Network for a few minutes.

LEE claims she faces the same problem when viewing television at her mother’s house.

IDZUAN OTHMAN is upset with his car company’s inaction in assisting him solve a problem with his car, which he claims stemmed from their negligence in the first place.

He explains about 10 years ago, he purchased the car but says problem with the engines began just three months later while the car was still under warranty.

“I sent it back to the car company and they eventually changed the engine and re-stamped the old engine number back onto the new engine block, however, they did not issue me documents stating their actions,” he says.

LIM TENG CHENG claims despite waiting for more than a month, he has yet to receive the free airtime from a promotion advertised by a mobile telecommunications company.

“I received an SMS in March promising free 20 minutes airtime between calls from the same network, should I reload a total of RM20 or 30 minutes free airtime if I reload a total of RM30 for March 28 to 30,” he explains.

So LIM took advantage of the promotion.

However, it has been a month he has yet to receive any free airtime or alerts on the matter.

NORAFIZA AZIZ is disappointed with the after sales service by a car company.

LAU SENG LIM and his mother are frustrated, as even though they won a case at the Consumer Claims Tribunal, the company implicated refused to adhere to the instructions of the tribunal.

He claims his mother was duped by a household product company he says sold her goods through dubious tactics late last year.

“My elderly mother was exiting the supermarket one day when she was approached by a salesman who told her she could win a number of goods.

IRATE business owner LEE CHET HAI says he is disappointed with the way his insurance company is handling his claim and fears he may be short-changed.

He explains that during a flood last year, goods stored in his warehouse were damaged.

Following the flood, he claims his insurance agent brought an adjuster recommended by his insurance company.

After viewing and calculating the damage, LEE says the adjuster advised him to dispose the perishable goods.

A. FERNANDEZ claims he missed his flight to Miri as the airlines failed to make a boarding call, and adds he was forced to then bear the cost of a second ticket.

FERNANDEZ narrates that he was seated near the gate awaiting announcements to board his flight, scheduled to take off at 12.10pm, but none was made.

“I heard all other flight announcements except for the flight to Miri,” he alleges.

At about 12pm, feeling something was amiss, FERNANADEZ says he made his way to the counter and was told the flight to Miri had already taken off.