MUHARYANI of Subang Jaya says she was overcharged for her Jan 8 to Feb 8 water bill. As the Selangor government gives the first 20 cubic metres of water free, she is confused how the amount could have escalated.

As she lives alone, MUHARYANI says all this while, she has been getting bills with the deducted amounts.

Recently, she was surprised to receive one for RM366.90. She believes it might be the result of some  underground leakage or incorrect billing.

I REFER to The Malay Mail's March 12 story headlined ‘Why not eat them?’ about a suggestion by the deputy director-general of the Veterinary Services Department on consuming dogs as a solution to its overcrowded pounds.

LYNETTE recently made an online booking with Malaysia Airlines (MAS) for her husband and herself but failed to include their middle names, as there was no indication for her to do so.

She says there are only instructions to enter the first name on the first line and the surname on the second line.

LYNETTE says MAS' online booking system does not request passport details or state that the names should tally with what is stated in it.

"When I printed the e-tickets, I noticed the errors and immediately contacted the MAS Call Centre," she says.

KUDOS to the government which will ratify the United Nations Convention on the Rights of Persons with Disabilities (UNCRPD) next month.

This is an important step forward in line with the 1Malaysia concept of "People First", especially addressing one of, if not the most neglected, segments of the population.

Dear Editor,

With regards to the report “WAITING 10 MONTHS FOR A ‘LIMITED STOCK’ CAR” which appeared on page 8, Hotline section of The Malay Mail on March 2, 2010, Naza Kia would like to point out several inaccuracies in the article. These inaccuracies are as follows:

VIJAY of Kuala Lumpur claims his new Mitsubishi Lancer is problem-plagued and is unhappy with the after-sales service from the manufacturer and authorised dealer he bought the car from.

"Two days after collecting the car in June 2008, it broke down and I was told the gearbox had malfunctioned," he says, adding that the car was in the workshop for a month before it was repaired.

When his car reached 10,000km, he sent it for servicing at the appointed service centre and collected it back the same day.

TAN of Petaling Jaya took an interest in acquiring an Asean Pass from Malaysia Airlines (MAS), as he frequently flies to Asean destinations for business meetings. The pass offers four trips for only RM1,049 and is valid for six months.

"I called the MAS general ticketing toll-free number for more details on the pass, and was told that after I buy it, I have to identify the dates and flight numbers I wish to travel on," he says.

 

ANNOYED alleges inefficiency of Astro's customer service and the lack of follow through by their representatives when he decided to upgrade his two decoders to B.yond decoders at the end of last year.

 

He claims that the satellite broadcaster's customer service representative not only mixed up his order, but their incompetency caused him to wait for a month whereas he was promised delivery within 10 days.

KAMARUDIN AHMAD of Cheras is angry with the inconsistent garbage collection at Bandar Tun Hussein Onn since March last year which has often caused nauseating stench and attracted stray dogs to roam for food in the trash.

KAMARUDIN, representing his neighborhood at Jalan Suasana, had twice lodged complaints to the Kajang Muni

FAREEZA of Kuala Lumpur is pursuing her degree studies in Australia and she has booked a flight to Perth for Feb 13 with Malaysia Airlines (MAS).

"I booked the ticket online via the MAS website on Dec 22 for the flight which departs from KL on Feb 13 at 9.40am," she says.

"A friend later called me to say that MAS had changed the flight time to Perth and advised me to check with the customer service department to find out if my ticket was still valid."

SAHABAT Alam Malaysia (SAM) refers to the proposed decision by the Natural Resources and the Environment Ministry to take over the issuance of special permits from the Director-General of Perhilitan (Wildlife and National Parks Department).

Having voiced our concerns in the past as to the number of endangered and totally protected species found in theme parks and private zoos, SAM

LAKSHMI of Jalan Kuchai Lama alleges that the Fitness First Malaysia gym gave him "misleading" information when he signed up with its branch at Puchong IOI mall.

"Early last year when I took a year's membership at the gym, I was told I could terminate the contract on two grounds – if my physical condition is poor and I can no longer do workouts, or if I was transferred to another workp

I WRITE this letter well aware that it is not the first as there have been many prior to this on the same subject.

My writing to you is a last resort to further an understanding on a topic I am saddened by — application for  Permanent Residency (PR).

I am, according to label, an 'expatriate' living in Kuala Lumpur for the past 10 years, my father being British and my mother, a Malaysian.

 

JOHN of Kuala Lumpur is frustrated that his complaint to Telekom Malaysia (TM) has not been addressed even after one year.

 

The problem dates back to 2008 when he received his July 2008 TM bill of RM122.65, and he then paid RM122.65 online via Maybank2u on Aug 20, 2008.

I REFER to the recent statement by Higher Education Minister Datuk Seri Mohamed Khaled Nordin that the National Higher Education Fund Corporation (PTPTN) requires RM5 billion a year to ensure those qualified
to pursue higher education, are not deprived.

RAVI of Port Klang is concerned about the deplorable road conditions leading to

AZRI of Petaling Jaya alleges lack of professionalism by Pos Malaysia Bhd.

Upon receiving a package recently, he was shocked to find that a fragile package, mailed to him from Australia, was folded in two, causing the valuable contents to be bent.

"I was very disappointed with the lack of responsibility by Pos Malaysia in handling my package.

 

THE recent events linked to the 'Allah' usage controversy has really made me proud to be a Malaysian.
Regardless of how the appeal court rules and despite the bunch of idiotic goons who had attacked several churches, a surau and even a Sikh temple, the vast majority of us have remained composed, steadfast and united as a nation.

Forget the politicians and their platitudes. Even in this tense situation, they still seek political mileage instead of showing truly outstanding leadership.