SELVI of Setapak, Kuala Lumpur is upset with the attitude of a RapidKL bus driver.

"I am a regular passenger of the T302 bus which starts its journey from the Wangsa Maju LRT station but there is a particular driver on this route who, after parking his bus, will go to the resting area for drivers and make passengers who have lined up to board the bus wait for a long time," she says.

SUBANG JAYA: Bus commuters are singing praises of the new service provided by RapidKL.

PETALING JAYA: RapidKL’s new four-car train sets for the Kelana Jaya line rolled out for for the first time at 10.30 this morning.

ALINA of Petaling Jaya wonders why there is no turnstile card-reader that works at RapidKL Light Rail Transit (LRT) stations.

"It doesn't matter which station I am at, but the card-readers don't seem to work," she says.

"This is a hassle to customers who hold stored-value cards because they do not remember the balance.

MALA of Kajang is disappointed by the irregular RapidKL U40 bus service. "I  live in Kajang and travel daily
on this service , which is now the only one shuttling commuters between Kajang and Kuala Lumpur. We used to also have the E2 express bus service for the route but it was terminated on Nov 16."

MALA claims that she has to wait for almost an hour or even longer for the U40 buses since. She also complains of buses not stopping to pick up passengers because they were already full.

She says complaints to the RapidKL helpline have been fruitless.

I would like to respond to the statement by RapidKL general manager of communication Ebi Azly Abdullah in The Malay Mail on Nov 19, when he explained the route change exercise was done to enhance their service to commuters.

As a regular public transport commuter, I have been taking RapidKL bus U60 from Puchong Utama to KL Sentral. I would then board the B110 to Jalan Raja Chulan, where my office is located.

THE excess bus fare collected by RapidKL will go to charity. RapidKL said this after commuters complained that each time they paid RM2 instead of the required RM1.90 bus fare, they did not get a refund.

RapidKL’s communications general manager Ebi Azly Abdullah told Malay Mail that the 10 sen excess would be channelled to a charitable home or individuals who need financial assistance.

RAPIDKL today started selling the new Rapidpass at various outlets in the Klang Valley.

Those wishing to buy monthly ticket, which offers discounts of up to 50 per cent a month, can go to any of RapidKL’s 48 LRT stations.

The Rapidpass can also be purchased at 11 RapidKL bus hubs and depots (see below).

The pass was issued this month to ease the burden on passengers as a result of RapidKL’s adoption of the zonal fare system for its stage bus service in the Klang Valley.

 

UMADEVI of Batu Caves would like to know why there isn’t a direct bus from Batu Caves to Kota Raya. To get to Kota Raya, she said, residents would have to take a bus to Titiwangsa and from there, take another bus to Kota Raya.

 

While residents don’t mind paying the extra after the fare hike on Sept 1, they would like the convenience of taking one bus straight to Kota Raya, UMADEVI said.

RAPIDKL will extend its Helpline operating hours to 8pm daily, Mondays to Fridays. Commuters can now call 03-7625 6999 between 8.30am and 8pm daily for enquires and feedback related to its services.

RapidKL communications general manager Ebi Azly Abdullah said the extension is to give commuters more time to get information and provide feedback to RapidKL.