I also hope true fitness don't disturb me.... call me non stop and the 3rd months send me lawyer letter... i don't want to join the 2nd yr but they don't let me go,... keep calling me non stop... because my transaction credit card cant get through... last option send lawyer letter... what a sick payment chaser they are... last time i was considering will join them next time if i now quit... but they give me no hopes in future with them.. i was so nice to them giving them names and phone numbers to contact about 3 sheets i wrote meaning that i gave them 90 people contacts ... Sigh...i was so guilty now making my friends in trouble if they really join... i really hate being treated this way.. Is it i owe them a living? Please don't disturb me.. i have discuss with the branch manager in usj taipan... but he really not a good listener, pushy and not understanding.. I already told him am staying quite far from that place and wanna quit.. just that... what so difficult..He don't listen and strictly say no.. then i decided to cancel of my credit card now they cant make any transaction.. if your fitness is good... no need to scare nobody will join.. if you are being pushy and not tolerate then i think is first and last... i will spread the news to whoever i met so they wont be the victim especially the 90people name and contact i gave them. I know contract is contract... but i have make payment for 12 months and now i want to QUIT.. is it so hard.. if the "crab" and "prawns" in true fitness can't make any decisions please don't waste our time and talk to us. If you want to bring it to court i know you will win.. but you wont stay long in Malaysia..

DALLS here again. For those reading this article and comments, as True Fitness kept chasing me (both on email and phone) for the amount that they claim I "owe" them, there was one time one of their representatives accidentally send an email to all the victims using CC instead of BCC so we started communicating with each other explaining how we were caught in this situation. I will paste their experience with True Fitness here but not their names. ----- Dear True Fitness, I am really surprised and impressed at how persistence your fitness centre chasing for collection! Initially I walked in to your fitness centre in Sri Hartamas with lots of passion and enthusiasm and hoping that can really grow with your fitness centre. However I was really pissed off with the quality of service and the way your people handle complaint... LIKE NOBODY CARES AT ALL! After 2 theft cases happened to me at the Sri Hartamas centre's locker, later I was shocked to find out that my membership was only for Sri Hartamas centre, where your so called "sales consultant" (who left not long after I signed up) told me it was a passport, which I expected to wait for 4 months before your Pavillion centre launching. Do you know where I stay? I stay in Cheras area! Can you imagine that few months I travelled to Sri Hartamas to gym for 1 hour and drove for almost 2 hours! And later they told me that I couldn't go to other branches! I feel like cheated. After so many disappointments, I beh tahan liao and decided to terminate the membership but your staff did not want to entertain me. They told me according to the contract must bind me for 2 years... After I halted the payment of credit card, then your staff told me that I can settle for the past 3 months (after I stopped the transaction and did not turn up at all) and close the case. If we can settle in such a way, why didn't your staff allow me to terminate 3 months ago? Why didn't your staff look into my complaints and try your best to keep the customers beforehands? I used to recommend my friends to join TF in the beginning. I might be just a minor passer-by and not important at all to such a big organisation like TF. But believe me, after all these disappointments, I always warn them that the QUALITY OF SERVICE TOTALLY SUCKS, don't bother to try here and please go to other fitness centres! All my friends knew that I'm an easy-going person and willing to accept anything in life. However, I am really pissed off with the way your staff handle things! There is no customer satisfaction at all in your fitness centre! The main reason I wrote here is hoping that you will bring this message up to your management or higher authority to act on the quality of service. Or else you will keep losing all your customers. Nothing personal. If I'm wrong in whatever way, please email me and I'm opened to any comment. Thank you for listening to my grumble, finally. Regards, xxx ----- Hi All, My goodness! I didn't know there were other cases out there.. Really a big thank you to Vincent who initiated this, and Dalls who suggested that we all come together to file a complaint on True Fitness. Here's my story. Initially, my friends and I wanted to join True Fitness at Jaya 33. But at that time, it wasn't open yet (it was few more months to the opening). So we went over to True Fitness (Sri Hartamas) to enquire about what packages they have to offer. The sales consultant there explained the packages and fees to us, and continued to persuade us to join at the Hartamas branch first. He further explained that we DO NOT have to pay extra to transfer our membership to the Jaya 33 branch. All we have to do is inform them, and they will change it for us. My friends and I didn't mind to start gym earlier, as long as we could change our membership to the Jaya33 branch (which was much nearer for us). The sales consultant assured us that it can be changed, and so we signed up with True Fitness Hartamas branch. However, when TF Jaya 33 opened, we requested to transfer our membership to Jaya 33. And guess what?? They said we can't transfer. If we want to transfer our membership, we need to upgrade our membership and pay extra every month. When things couldn't be settled with the sales consultant, we went and see the person in charge (the lady sitting in the room). Like what Vincent and Dallas has mentioned, she answered us with the famous sentence they use: 'I can't do anything about it'. Then we told her that in that case, we wanted to terminate our membership. She told us that we can't terminate because we have signed the 2 yrs membership agreement. We were very mad and sent TF a letter to terminate our membership. We also cut off our credit card to stop payment to True Fitness. And thereafter came the phone calls and letters from True Fitness to ask for payment. This is ridiculous. They should be responsible on what their sales consultants say or relay to the customers. Yes, I agree with Dalls. All who experienced similar cases, let us come together and file a complaint on True Fitness! Best regards, xxx ----- Hi Dalls, I would like you to add my complain in. I left the country in 2007 and my contract was till 2008 and they knew i was leaving as i informed that but they still charged me and performed AUTORENEWAL when they know i am not around. Now they want me to pay RM4000+ for NOT USING the facilities. I think this is not fair. I offered to pay at least for the contract period but they are not willing to accept that either. I think it is really not fair. Moreover, for the last 2 years i never got an email from them so i was under the impression they have terminated my account. I think they should have emailed me reminders or something. NOt after 2 years. regards xxx ----- Thanks for putting me in the loop. I am not it savvy so i hope you can forward my letter to true fitness to all the victims of this company. I will also make a complain to fomca.. Thanks again Dear True Fitness, I have already time and again told you that i am not paying. My contract was for 1 year and despite me totally not coming to true fitness during the duration of the last 5 months i still allowed my post dated cheques to run through the duration. I dont think that true fitness being such a prominent name will stoop so low as to make claims that you know is totally unethical. your sales people did not tell us of this automatic renewal when he sold us the membership which i was told was for a year. We dont read the fine prints intended to deceive us. Now lets go to court ! Regards, xxx ----- After receiving your emails I was at first relieved that I was not alone but then kind of shocked that so many others have fallen victim. I signed up at True Fitness (Hartamas) in January 2007. I still remember this guy called Sam attended to me. I refused to give any credit card details and insisted to pay in cash. Sam went in to check with his “management” and came back soon after and told me that he could entertain my request if I signed up on the spot. I did just that and paid the deposit for the first and last months. Things went on alrite for the next few months until I changed jobs in September 2007 which would make it almost impossible to travel all the way to Sri Hartamas anymore. I called up True Fitness to inform that I would like to terminate my membership with immidiate effect and they asked me to fax a letter to officially notify them of my intention, which I duly did. Imagine my shock when I received an email a couple of months later stating that I still owe them. I called them again to clarify matters and they said that I cant terminate my membership as I had signed up for 2 years. Not once did Sam mention this to me in his urgency to sign me up. I was in the midst of reading the terms & conditions when he told me that its just “standard stuff” and I dont have to go through it in such detail, once again it was his urgency to get me to sign up as he probably knew I would not have signed up had I known it was a 2 year contract. This is a blatant case of misinformation and negligence. It's been more than 2 years now and I am still getting emails stating that I owe them money (apparently if I dont clear my outstanding balance my membership will continue even after the 2 years and they will keep charging me). What bull s***!! I have even been contacted by their so called “debt collectors” from time to time. I have paid every cent as long as I have been patroning the gym but no way am I going to pay for services that I have not been using. Especially not when it was their own staff that had misled me. From all the complaints that I have read so far, it seems that their sales consultants have been instructed to sign up members using whatever methods possible, as long as we fall into their “trap”. I have been told by some friends that this might effect my credit record and I might face problems when I plan to apply for a loan from the banks to purchase a property in the near future. Regards xxx -----

Oh my, I see we have people talking about commitment. Commitment to fitness is one thing, the contract didn't ask you to commit and come to the gymn or they will sue you. Their contract is only concern if you pay . Good that you love Fitness First or Second, they love you too......untill you stop paying Here the client clearly stated he wanted on monthly basis. This is a case of misleading. Deception with motives. You can judge by the attitude of the way their manager reply, "it is in the contract , he do owe us" that is it . Never were a moment " my staff's mistake , we' ll waive". I would like to know how they train so perfect a set of marketing staffs, no mistakes wan? Or they did train their staff as intended to misled????

You have to commit to going to a gym - it does not have to be FF , cali or any of those branded stuff. Just like any business, you have to understand all the fine print . Remember, if the deal is too good to be true , it probably is. But malaysians all love a good deal and when they discover that the deal is not so sweet after all , they will raise a big fuss. In the end, without much commitment, the fuss will die down. For all you detractors, i have one thing to say, I LOVE FITNESS FIRST. You reap what you sow.

Not only this is filled with crap practices but the others as well are filled with crap hard sell practices. Hard selling is no way to sell a fit lifestyle. imagined the thousands who are misled, and have no choice but to paid up. been through this ,experiece that.

I have hear this many times, i super dont like true fitness sales people as they like to push sales so hard and force you to sign. They dont understand the whole concept of the gym. We are here to join to keep a health lifestyle. I even notice they dont even know what kind of Group Classes they have at the moment. They will ask stupid question like "Why do you want to lose weight?, What is your dream gold" .. the best part i notice. If the sales executive cannot close the sales. They will call there manager to handle it with more pushing button. They dont notice they are making customer running away.

To Caroline Ng (if you're reading this): This is DALLS here. As mentioned, your sales consultant ticked that I signed under monthly membership. He not only ticked, but he signed on the form. When I provided proof to your manager, you guys said "We can't do anything." You keep insisting that I signed up under 24 months even though I have black and white proof that your sales consultant misrepresented the membership information. This only concludes a few things: 1. You do not practice good quality customer service. 2. You allow your sales consultant to misrepresent membership information to get people to sign up as members in whatever way possible. 3. You only care about profits and do not value your customer's feelings REMEMBER, I provided proof that your sales consultant misrepresented the info, misled me and signed me up under the monthly membership, but you guys choose to ignore it and insist otherwise. I have black and white proof...this is not a verbal experience. It's black and white!

Just buy a bicycle and cycle around your housing area(can do a bit of rukun tetangga) or bring it to garden which provide bicycle track. Uphill ,downhill and flat road, 2-3 times a week in the evening for 30 mins is more then enough. Why got con by those markerting pro? Don't be greedy upon 3 times free trails.

i have the same experience...the problem with all these gyms are they are not friendly at all.but if u have option to get 6 months membership or 1 year membership and you happens to have abit extra money..just pay by cash..it's better than commit to them with your credit card which can put u in debt as they will keep charging the fees even after u quit...

Cheaper to go jogging or for those who are married, a good sex is worth three mile jog. Why waste money ?

true fitness is a very unethical & unprofessional gym... about 2 years back, i kept getting calls from them to sign up... even in the middle of the night, i was getting calls from some telesales ppl who said they were from true fitness & couldn't even speak english properly. it turns out that one of my friends who did sign up with this gym, was pressured into giving the sales people some names of their other friends who "may be interested in joining the gym"... & true fitness's telesales team kept calling me nonstop trying to persuade me to join. every time i would tell them i'm not interested, please make a note in your system NOT to call me... or just remove me from your calling list altogether. it didn't stop until i demanded the last telesales person to give me her full name, & i threatened to make a police report against her for harassment (it was a last resort attempt cos i was really getting fed up of all their all-hours calls AND the awful way some of the telesales people spoke english... sometimes i could hardly understand what they were trying to say!). since then there have been no more calls. nobody wants to join a gym that harasses people into signing up for memberships. nowadays most parks have exercise equipment. just use those instead, they're free & it's much healthier to work out in the fresh air.

i got same problem as Dalls, but i have signed up for just 3 mths trial membership for RM185/m @ fitness 1st bkt tinggi klang. i found that they are not friendly at all. i decided to quit. but they keep charging me till i cancel my credit card. they claims i have signed up for 12 mths.. i feel i have been cheated by the sales girl.

There was a trend few years back, where health is a concern and everyone went to these "gyms" because it's hip, trendy and it looks cool to exercise in front of a lot of people. I have few friends that want to slim down etc, by signing up, i guess within 1 year, the withdraw etc citing very busy with their jobs, no time (excuses) and their body is still the same. so the moral of the story, check the forms first before signing up, and yes, once you're committed to the 2 years, you gotta stick to it or pay the penalty for not committing to it. and yes, you get fancy equipments, lots of people to eye on and so forth, but as yourself, can you commit 4-8 times for 2-3 hours of exercise per month? If you can, just go for it, be it rain or shine, you can exercise under a roof with air-cond and use their shower facilities! if you cannot commit, by all means folks, stick to exercising in Taman Tasik Perdana or other lake, best of all, it's FREE! p/s-> btw, I exercise in hotels when I travel!

This was a huge scam by the big corporate gym chains here in Australia. Recent legislation has seen very strict controls put in place to ensure customers are not trapped into unfair, binding contracts. Remember people, True Fitness, Fitness 1st etc have NO interest in your health and well being. Their singular interest is in your money. Boycott them at all costs and join local, friendly gyms that actually have owners who care about you.