When he signed up for P1 Wimax, his residential area was not yet under coverage but he agreed to subscribe after being assured that it would get the service and that he would get waivers for any inconvenience caused.

KIRANJEET says P1 kept to their word. "Now and then, there would be minor service interruptions but these didn't bother me as they would be solved within 24 to 72 hours and compensation for the loss of use would be given out fairly."

Since October, however, KIRANJEET claims he is getting sub-standard connection quality.

"I have made numerous reports and complaints from my P1 account via their hotline, Twitter and even conducted an assisted troubleshooting."

After several such instances, KIRANJEET says P1 told him that his area's base station was congested due to a surge in subscribers, adding that upgrading works would be completed by the end of last month.

"Now it is mid-December and I am still facing sub-standard quality bandwidth. A new deadline at the end of the month has been given, but P1 cannot assure that the works will be completed in time."

Although KIRANJEET is getting waivers in the form of rebates on his bill, he feels they are not the answer to the problem.

"I don't want waivers. I want quality service as promised by P1's advertisements."

KIRANJEET wants to know why P1 is taking so long to give his quality broadband services.

● A Packet One Networks Sdn Bhd representative says the Bangsar area is currently congested due to a high number of subscribers.

"As our commitment to continuously deliver the best 4G wireless broadband service, we are currently upgrading our networks in all areas, irrespective of whether they are congested or not.

"For 2010, our focus will be to eliminate congestion-related issues altogether and we hope to be able to deliver this as soon as possible.

"We had initially planned to complete upgrading works in the client's area by November but due to unforeseen circumstances, the completion timeline had to be revised."

The representative confirms that network upgrading works in KIRANJEET's area will be completed by the end of the month and they have contacted him to explain the situation.

"P1 would like to apologise to the client for any inconvenience caused. Our promise to him is to complete our network upgrading works in all areas as soon as possible. In the meantime, we welcome his feedback and comments."