Poser over LRT station's non-functioning card-readers

Submitted by pekwan on Thursday, December 24th, 2009

NADIRAH H. RODZI

Joseph Kaos Jr

Thursday, December 24th, 2009 09:37:00

ALINA of Petaling Jaya wonders why there is no turnstile card-reader that works at RapidKL Light Rail Transit (LRT) stations.

"It doesn't matter which station I am at, but the card-readers don't seem to work," she says.

"This is a hassle to customers who hold stored-value cards because they do not remember the balance.

"Because the card-readers do not work, card-holders end up having to pay in cash for fear that there is not enough credit to pay for their trip."

ALINA wants RapidKL to shed some light on the matter.

● A RAPIDKL spokesperson says their technicians are always on standby during peak hours at busy stations to assist LRT commuters.

"We would appreciate if our commuters can provide details, such as the time and date as well as the stations where card-readers are not functioning."

Queries can also be made at the RapidKL Helpline at 03-78852585 from 7am to 8.30pm (Monday to Friday), and 8.30am to 5.30pm (Saturday to Sunday); or give feedback to suggest@rapidkl.com.my.

Comments

I am a customer. 23 years old and studying in a local university in Berjaya Times Square. I want good service for my well paid money that is given to me by my parents who want me to spend wsiely! NO EXCUSES! Today 13/01/2010, I bought a TouchnGo card with a reload of 50 ringgit, thinking I could conveniently use it on all RapidKL buses. But when I tried to board 3 RapidKL buses, the card meters were all either not working and looked like they haven't been in use because of no repairs. I wasted precious time and I wasted strength that could have been used to do something else more worth while. Instead I had to waste my voice shouting at bus drivers and bus stand attenders about this. I looked like an crazy loony bin in public. BUT, I am not ashamed, because what I did was the right thing to do! You expect me to have faith in the public transport system? C'mon, you got to be joking! I'm not one to get angry, but today I was really angry. I don't ask for much, but please for goodness sake, get those meters repaired and give your service due to everyone. RapidKL is very, very lucky that I am a forgiving person, because if someone else should experience what I just went through, they won't be so forgiving. This LAZY ATTITUDE has got to go people. I'm going to keep my faith in you guys! Just try to do a better job, this id public service and you should be proud! Be proud to serve the general public guy! Malaysia BOLEH!

Submitted by J.M.F on Wednesday, January 13th, 2010.

Submitted by J.M.F on Wednesday, January 13th, 2010.

OMG, this is how RapidKL serve their customers. They expected to be spoonfed where is their shortcomings rather than maintaining an excellent culture of service to customers. Just go to any LRT station and tell me how many machines you can spot is not functioning 100%?? be it the ticket machine, the Touch and Go machine or whichever, if it can even work, its a blessing!! I say SACK those staff with such poor attitude and replce them with those who are hunger and have desire to do a good job and be a credit to Malaysia Boleh spirit.

Submitted by Anonymous on Wednesday, December 30th, 2009.

Submitted by Anonymous on Wednesday, December 30th, 2009.

This same old grandmother story repeats itself and things NEVER change. The Technicians are supposed to service and maintain it rather than spend coffee breaks too often. Why wait for the public to complain, again and again. Ages ago I highlighted this problem here in MM that happened at Masjid Jamek station(STAR LINE). Still the same today. What a lackadaisical attitude with lame excuses. Buck up. Year 2010 is just a breath away. Be more computer literate and read the grouses on line instead of busy on Facebook. Tell me. Is it too difficult to label properly the Card Reader Turnstiles? Remove those seat warmers who always demand for pay rise and fat Bonuses. Still waiting for the PM to come down and pinpoint you? sigh...

Submitted by Bigben on Wednesday, December 30th, 2009.

Submitted by Bigben on Wednesday, December 30th, 2009.

Yes, Since they have stationed technicians there, why not ask the technicians to report the occurance direct to him? Or are the technicians sleeping? Every user knows it except the management and they take the easy way out by asking users to submit reports to them. Who would have the time to send reports to them which will likely end up in a waste paper basket? The incompetancy of LRT is really truly Malaysian Standards.

Submitted by Elvis on Wednesday, December 30th, 2009.

Submitted by Elvis on Wednesday, December 30th, 2009.

well stationed?? then why bother asking time and when it occured！！！ i use touch n go too much and fed up with their system . . out of service.. rapid kl don dissappoint us and say only. . keep ur words to improve!!!

Submitted by v i p on Thursday, December 24th, 2009.

Submitted by v i p on Thursday, December 24th, 2009.

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