According to the terms and conditions, P1 WiMAX shall refund all fees to the subscriber via mailed cheque within 45 days.

"I signed up for the package on Oct 18, 2009, and the items were returned to the P1 WiMAX's agent on Nov 4. The termination was later confirmed by them," says TENGKU.

"Fed up with the delay, I called them on Dec 20, but the officer who assisted me was uncertain if the 45 days meant 45 working or calendar days. She promised to register my complaint and said the refund would be credited to my bank account within two weeks."

When nothing happened, TENGKU says she called yet again.

"On Jan 24, the officer who previously attended to me again told me to wait for another two weeks for the payment to be processed. Already, P1 WiMAX has defaulted the 45 days, be it working or calendar days, as stated at the back of the registration form."

TENGKU expects full compliance with the agreement as signed by both parties.

● A spokesperson for Packet One Networks (M) Sdn Bhd, which operates P1 WiMAX, says: "Based on our investigation, the delay in TENGKU's refund was due to a delay in our system of tracking her termination request. As such, her refund took longer than expected.
"We then immediately refunded RM100 into her bank account and we apologise to her for any inconvenience caused.
Moving forward, P1 is committed to always deliver the best to our subscribers. In addition to continuously improving the quality of our network, we will also improve our internal processes to ensure that incidents such as this can be reduced if not eliminated altogether," she says.