New commercial centre but no phone lines?

Submitted by Izat on Thursday, February 4th, 2010

NADIRAH HANI RODZI

Joseph Kaos Jr

Yap Aik Meng

Thursday, February 4th, 2010 12:12:00

NOT FULLY WIRED YET: Dana 1 Commercial Centre in Kelana Jaya – Filepic

A BUSINESSMAN in Petaling Jaya finds it baffling that a brand new commercial centre – which is not even a third occupied – does not have enough phone and Internet lines for its tenants.

VICTOR set up a new office at a rented first-floor unit at the Dana 1 Commercial Centre in Kelana Jaya, in December last year, and after completing renovations, he applied for Telekom Malaysia Berhad's (TM) fixed line and Internet connections.

"I went to the Kelana Jaya TMpoint outlet on Dec 17 and applied for TM’s SME ONE package," he says.

"A month later, on Jan 15, I followed up with my application at the same TMpoint outlet. Imagine to my surprise
when I was informed by an officer that the port is full and there is not a single line available for Dana 1."

When VICTOR asked if the officer knows when TM intends to accommodate more lines for Dana 1, he was told they don’t know.

"I find it difficult to comprehend how a new commercial centre, which is not fully occupied and is probably less than a year old, does not have any more fixed phone lines and Internet connections for new tenants," he says.

● Telekom Malaysia Berhad (TM) clarifies that the situation faced by VICTOR was due to the unavailability of a port to serve the area at the moment.
"Recognising VICTOR's urgent NOT FULLY WIRED YET: Dana 1 Commercial Centre in Kelana Jaya – Filepic need for the service, we have taken immediate measures to expedite service delivery for the area," says a spokesperson.
"We have provisioned more ports to the area and TM has installed the service at his business premise on Jan 29. We have contacted VICTOR and he has verified that his connection is already working."
Meanwhile, VICTOR emailed Hotline to say:

"TM called and told me that I could get a fixed line and they arranged to have an installer to fix the lines at my office. They have also apologised for the inconvenience caused to me, which I understand and have accepted."

Comments

My company are one of the tenant at the Dana 1 Business Centre, i would like to update all that the actual situation is not like what had TM claimed to be. My company put up a request for additional phone lines on 25 Feb 2010 and up till today 16 Mar 2010 after countless call to TM hotline 100 they still not able to install the line the answer is there is not enough point for additional lines. Much to my disappointment they are not even able to provide a timeline when the work can be completed. Isn't TM telling lies with the eye wide opened by saying "We have provisioned more ports to the area and TM has installed the service at his business premise on Jan 29. We have contacted VICTOR and he has verified that his connection is already working." as reported above???

Submitted by YH Low on Tuesday, March 16th, 2010.

Submitted by YH Low on Tuesday, March 16th, 2010.

good job tm. someone give the responsible person a tm a raise and a promotion. such promt service are a rarity these days.

Submitted by Anonymous on Friday, February 5th, 2010.

Submitted by Anonymous on Friday, February 5th, 2010.

TM good job... act on complaint immediately. i guess is the time to change the COF act. The current COF is if there is electricity and water, a COF can be provided. Now they should change it to electricity, water and telecommunication must be there then only COF can be issued.

Submitted by Anonymous on Thursday, February 4th, 2010.

Submitted by Anonymous on Thursday, February 4th, 2010.

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