Unsatisfactory service by furniture company

Submitted by pekwan on Monday, February 8th, 2010

Joseph Kaos Jr

Azreen Hani

Monday, February 8th, 2010 09:28:00

REUBEN of Cheras, is upset with a Courts Mammoth branch in Cheras for poor service.

He says on Jan 28, he ordered five items, including a study table.

"The table was delivered to my house on Jan 30 but the delivery man, who was also the driver, did not know how to set it up, although he tried, as the accompanying manual was in a foreign language," says REUBEN.

"The driver promised to get an expert to contact me and have the study table set up by Feb 2, but until Feb 4, I
was still waiting even though I called the Courts Careline a few times and informed a sales personnel and also the personin-charge at the time."

REUBEN, who contacted Hotline on Feb 4, says he hopes Courts Mammoth will resolve his problem by Feb 6.

"I'm worried that with such poor service over a study table, I will face similiar problems when they deliver the other items I ordered, including a bed set and three-door cupboard."

● COURTS Mammoth has since acted on REUBEN's complaint. He tells Hotline: "The study table was fixed up for me on Feb 5, and the bed set and cupboard were delivered on Feb 6, so the matter has been resolved amicably."
He also shares the reply he received from Courts Mammoth's head of customer service, Joachim Joseph, who wrote: "Dear REUBEN, thank you for your feedback.
First of all, let me apologise for the service failure you experienced while shopping with us.
Our vision is to be the most customer-oriented retailer. As the person responsible for overall customer experience in Courts, I am truly bashful to hear about your experience with us.
Referring to our conversation just now, we will investigate your complaints and rest assured those responsible for poor delivery of service will be penalised."

Comments

Not only Cheras Branch has a poor service even USJ Courts Mammoth also having the same problem. They never keep promise on the delivery time and come to problem they will push around blaming each others (internal staff).

Submitted by Anonymous on Monday, February 22nd, 2010.

Submitted by Anonymous on Monday, February 22nd, 2010.

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