Billed two years for terminated broadband

ALTHOUGH P. ARJAN requested to have his broadband service terminated, his request was not granted by the broadband and telephone service provider. Furthermore, he was charged for subsequent months.

The 68-year-old retiree from Malacca says he asked to terminate his broadband package on Aug 26, 2010, and claims a staff from the broadband company even filled out the form for him.

However, his account was not terminated until November. Worst still, he claims he has been charged for every month from Aug 26, two years ago.

“The subsequent monthly charges from Sept 4, 2010 to April 3, last year, amounted to RM557.95,” he laments.

“Before that, I was also charged for the previous nine days, from Aug 26 to Sept 3, 2010, which comes to RM78.03,” ARJAN adds.

He further claims he was charged RM112 for an alleged half-hour overseas call to India in August, 2010, which he insists he did not make and filled in a call objection form to dispute it.

He says his RM75 deposit was also not returned.

“All this totals RM822.98. Minus the RM432.15 from my August bill, the company owes me RM390.83,” ARJAN says.

A SPOKESMAN of the Broadband and telephone service provider apologises for ARJAN’s inconvenience.

The spokesman states: “We were unable to process the complainant’s request for broadband termination because of a technical glitch in our system.

“We have since rectified the matter".

He says the company has also processed a credit adjustment for the delayed termination period and has issued a cheque and a clarification letter to ARJAN.

HOWEVER, ARJAN says he is still awaiting the cheque and letter.


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