Five-star rating for EPF's service delivery

KUALA LUMPUR: Employees Provident Fund (EPF) has again been given a five-star rating under the Star Rating System conducted in 2011 by Malaysian Administrative Modernisation and Management Planning Unit (MAMPU).

EPF's chief executive officer Tan Sri Azlan Zainol said the high rating not only recognised EPF's management of its core business but also acknowledged the dedication of EPF's staff to rendering the highest quality of service to customers.

"We are extremely proud that MAMPU has for a second time recognised our diligent efforts to be a top-class retirement savings organisation that serves the needs of 13 million members," he said in a statement, here, today.

The EPF was evaluated on three components, namely management, core services and customer management.

Azlan noted that EPF electronic channels, namely myEPF website, i-Akaun (personalised online account for members and employers via website) and EPF kiosks respectively, offered convenient and speedier services which continued to be the preferred choice among members.

"Nowadays, leveraging on technological innovation is vital for EPF to continuously raise the bar of its service delivery," he said.

On withdrawals during the first quarter of this year, he said 451,194 withdrawal applications were approved with total amount withdrawn reaching RM8.47 billion.

Over the same period, EPF membership increased to 13.26 million from 12.84 million recorded previously. The number of employers registered with EPF also rose to 493,066 from 476,203 in 2011.