SUBANG JAYA: DASH IBRAHIM is frustrated that a telecommunications company does not seem to be able to transfer her daughter’s account from postpaid to prepaid.
The 58-year-old retiree states her daughter is studying overseas and uses her postpaid account when she returns every term holiday.
As her daughter will be overseas for another two years, DASH says her daughter decided to directly transfer her number from postpaid to prepaid.
“My daughter gave me an authorisation letter to do this, but the telecommunications company said it could not be done easily.
“They told me she will not be guaranteed the same phone number and will have to wait maybe four months for it,” she claims.
The company, DASH alleges, suggested her daughter subscribes to the prepaid services from another telecommunications company instead and then perhaps return to their company in the future.
DASH is confused by this as she argues the company can simply cancel her daughter’s postpaid and reapply for prepaid.
She says the telecommunications company should be encouraging its customers to stay with them and that from a business perspective, their actions make no sense.
A SPOKESMAN from the telecommunications company states they still are, unfortunately, unable to fulfill DASH’s request.
The SPOKESMAN says: “We wish to inform that we are unable to migrate her daughter’s postpaid service to prepaid due to system limitations.
“Once again, we apologise for the inconvenience and thank the customer for highlighting the matter.”
DASH, when contacted, says the explanation given makes no sense.
“What system limitations are they referring to?” she asks.
“It is only a matter of changing the mode of payment. It is not difficult at all.”