Rallying for refund for unused voucher

CHUCK CHUNG feels he was treated poorly and unfairly when he was unable to redeem a discount coupon he purchased from an online deals website and denied a refund as well.

CHUNG says he bought a few Everyday coupons from LivingSocial.

“I bought two coupons from LivingSocial and decided to use one at a pet grooming centre. Upon making an appointment, I called the grooming centre on Nov 4, last year, and was told all bookings were full until the expiration of the voucher which was on Nov 10,” he claims.

CHUNG says he was advised to get a refund from LivingSocial.

In order to get his refund, he emailed the company on Nov 10 and informed them he was unable to use the coupon before its expiration date as the pet grooming centre was fully booked.

To his chagrin, LivingSocial denied his request for his money back.

They explained they were unable to process his request as he had exceeded their the seven-day
refund policy.

CHUNG says: “I contacted the merchant (the pet grooming centre) on Nov 4, well before the expiration date, and was told that all appointments were full. This is unfair.”

CHUNG sent another email to LivingSocial asking them to either honour the voucher or issue him a refund.

All was to no avail and once again his request was denied.

“I think LivingSocial should protect their clients by asking the merchant to honour the purchase. The merchant can be found selling the same packages on the same website and more customers may get disappointed,” he says.

“I paid good money and made the call within seven days of the coupon’s expiration date to set an appointment and I did not get what I was supposed to.”

He describes the situation as “unacceptable” and hopes to get a refund for his unused coupon.


LIVINGSOCIAL MALAYSIA says they have contacted CHUNG and the issue has been resolved.

Marketing director Irene Foo states: “LivingSocial Malaysia has a refund policy where we do not process refunds seven days prior to the expiry of the voucher.”

However, as the company values its customer’s feedback, LivingSocial states it has agreed to refund CHUNG.

When contacted, CHUNG confirms he received the refund. He is happy a solution was found and that the matter is over.

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